Dollie's Dad
Gandy Dancer
Another reason I don't resent profits at the retail level was demonstrated by an episode I saw at a shop yesterday.
A man brought in two DC power packs, and said they had both gone bad at the same time. The shop employee took the time to connect each one to the store layout and test it. They were both perfect. The customer was adamant that there was a problem. The salesperson explained that it was probably a short circuit somewhere on his layout, and it was tripping the built-in circuit breaker. He then patiently went through several possible scenarios on how that might happen. The customer seemed to be getting a little steamed because he was being told that the problem might be his own fault, that it wasn't the power packs. This went on for over a half hour before he finally left the store with the two power packs under his arm, and even after all the time he had consumed, he wasn't happy. That time he took up was worth something, but did not generate a dime's worth of business to the store. That's just another cost of doing business that they're expected to absorb.
A man brought in two DC power packs, and said they had both gone bad at the same time. The shop employee took the time to connect each one to the store layout and test it. They were both perfect. The customer was adamant that there was a problem. The salesperson explained that it was probably a short circuit somewhere on his layout, and it was tripping the built-in circuit breaker. He then patiently went through several possible scenarios on how that might happen. The customer seemed to be getting a little steamed because he was being told that the problem might be his own fault, that it wasn't the power packs. This went on for over a half hour before he finally left the store with the two power packs under his arm, and even after all the time he had consumed, he wasn't happy. That time he took up was worth something, but did not generate a dime's worth of business to the store. That's just another cost of doing business that they're expected to absorb.