Digitrax and Hurricane Michael!

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NP2626

Well-Known Member
#1
On October 11th, 2018 Hurricane Michael hit Panama City Florida, the home of Digitrax INC. The companies headquarters there were severely damaged by the storm. Although the company has been able to remain in communication with it's customers, it's ability to manufacture products and provide service has been cut off since October 11th. The company has finally started to produce products again and has started taking in repair work as of the end of February. However, I have been told that turn around times can take 3 to 4 months to have an item returned, due to the back log of repairs received and the problems with their facility.

I'm sure if you are a Digitrax user, you are aware of this disaster for Digitrax INC. Last spring, I decided to sell my Digitrax Zephyr on Ebay and up-grade to the Digitrax Zephyr Xtra. It took me a while to understand that my new Zephyr Xtra would not program in any mode and that service was in order. Through Digitrax's Help Desk I was able to make a determination that I had a problem. The determination occured right around the time that the Hurricane hit Digitrax INC.

If you are a Digitrax user, you need to be aware that they have suffered a major set back and are working as hard as they can to remedy the situation! Since I purchased my Digitrax Zephyr Xtra on May 2nd, 2018, I need to return it to the factory for repairs before May 2nd, 2019. I plan to do so in mid April, since I do not mess around with my layout over the summer months, this works out best for me.

I have not seen any notifications on Digitrax's problem here; so, felt this notification was necessary!
 
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bnsf971

AKA Gomez Addams
Staff member
#2
Back when I originally got a DCS51, it had some issues. They told me there was an online update that could be downloaded and applied to the unit. Can you check with them, and see if the "fix" for yours is something you can do electronically?
 

NP2626

Well-Known Member
#3
I have communicated with the Digitrax Help Desk many, many times since this situation occurred. They have never suggested an electronic fix for me.
 

Greg@mnrr

Section Hand
#4
There a rather dated Digitrax update about the business after the storm damage on Digitrax's home page that's dated December 15, 2018.

Greg
 

Boris

Beach Bum
#6
Superstorm Sandy, was back in October 2012, and seven years later, there are still businesses and homeowners who are displaced and fighting with FEMA and Insurance Carriers over settlements. It's not surprising that Digitrax would still be distressed. Hopefully, they will get back to where they were pre "Michael", in short order. Their products were good and support was excellent before the storm.

Boris
 





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