I've had a few packaging mishaps on stuff I bought. A couple of locos who were shipped in loco boxes, but not the original box. They shifted around, and stuff got bent and broken. Nothing that can't be fixed, but if they charge $8.50 for shipping, you'd think they'd package it better.
The worst was a building I bought. The guy put the building in a suitable box, but just taped it (relatively securely) to another piece of cardboard which fit snugly inside. That was it, no newspaper, peanuts, or any other packaging material.
My first clue of the impending disaster was when I saw the box. There was a big dent in the side of it, crushed is more apt. When I opened it, the crushed part was in an open area where there was no building. But, the box had been roughly handled and pieces were broken everywhere. Many were stuck to the tapejob, but some were lost. A number of wall joints were sprung.
Again, it wasn't anything a bottle of Tenax couldn't fix, but I was annoyed enough to fire the guy a note about it. Just to see what he'd do. I got a typical response back, about how he always ships like that, never had a problem, yadda, yadda. Wasn't a big enough issue to leave a negative.
Ever since then, if I have packaging issues which results in some damage, I'll contact the seller, explain what happened, tell them I can fix the problem, but that since I paid XXX amount for shipping and handling, I certainly didn't pay for broken items, and it'd be nice if I got some amount back (usually $5, which still leaves the guy some amount to cover his cost). I usually get that amount back, if not all of the S&H, and give the guy a positive.
Kennedy