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Thread: Since when did M.B. Klein become so slow?

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    I ordered some things from Klein's on Wednesday. I got a tracking number Friday with the announcement that my order has shipped. I'll come back and let you know when it gets delivered to my home across the country, across the border, and over to Vancouver Island.
    Crandell

  2. #62
    Join Date
    Aug 2016
    Location
    Central Minnesota, Park Rapids area.
    Posts
    1,399

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    I've dealt with M.B. Klein ever since 1st Place Hobbies went out of business. I've been happy with them and don't see a day or three more slower to be a problem. I like to build all my models, so instantaneous delivery isn't necessary with me!
    Mark D.

    Opinions given are my own and not meant to ruffle any feathers.
    Northern Pacific, really terrific!

  3. #63
    Join Date
    Jun 2012
    Location
    Caboolture in SE Queensland, Australia
    Posts
    7,563

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    That order went in on the 16th October, so 3 weeks to delivery, which in this case was very unusual. Auspost has never delivered an international package on a Monday before.
    CONVICTED SERIAL KIDDER

    I'm lost. I've gone to look for me. If I should return before I get back, please ask me to wait.

  4. #64

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    Just to make a point here ... it isn't the delivery time that annoys people it is the amount of time it takes Klein's to process an order and actually ship it, as opposed to sending out emails saying the order has shipped. Even Klein's admits that the shipping emails are wrong and that an order wont be picked up by the shipper until the day after the email goes out.

    In short, 4 days to process and have really have the order n the hands of the shipper. People get annoyed about that because it never took them that long until a couple of years ago.
    Cheers,

    Tony
    (aka wombat457)

    "...knowing what to do is one thing, being able to do it is another..."

    http://www.modelrailroadforums.com/f...Indoor-N-Scale

  5. #65
    Join Date
    Aug 2016
    Location
    Central Minnesota, Park Rapids area.
    Posts
    1,399

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    Because price wise it is my belief that M.B. Klein is certainly competitive. This necessarily means that they are busy, processing orders and that the time it takes to process an order is as quick as they can do it. It's also my guess that they have heard and read over this thread and hopefully are addressing this issue!

    However, there is a far simpler remedy to this issue, if you feel it is a problem and that is to shop some wheres else! Obviously, if you are complaining, you have looked at other suppliers, hopefully you will share who you have found with the rest of us!
    Mark D.

    Opinions given are my own and not meant to ruffle any feathers.
    Northern Pacific, really terrific!

  6. #66
    Join Date
    Jun 2012
    Location
    Caboolture in SE Queensland, Australia
    Posts
    7,563

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    They give us out here a 10-14 day to Port of Entry. After that it's in Ausposts or some god's hands. As I mentioned first ever to get to my place on a Monday. Usual story is if it lands Monday or Tues, should get here Thurs or Fri. If it misses Fri, won't be seen till at the earliest Tues. Usual PoE is Sydney. Several times have come through Brisbane, but still take as long to get from there (an hour away) as Sydney.
    CONVICTED SERIAL KIDDER

    I'm lost. I've gone to look for me. If I should return before I get back, please ask me to wait.

  7. #67

    Default

    Quote Originally Posted by NP2626 View Post
    Because price wise it is my belief that M.B. Klein is certainly competitive. This necessarily means that they are busy, processing orders and that the time it takes to process an order is as quick as they can do it. It's also my guess that they have heard and read over this thread and hopefully are addressing this issue!

    However, there is a far simpler remedy to this issue, if you feel it is a problem and that is to shop some wheres else! Obviously, if you are complaining, you have looked at other suppliers, hopefully you will share who you have found with the rest of us!
    Mark,

    I think earlier on in the thread I did mention one or two companies.

    If you use Peco Track then Hatton's in the UK IS the place to go. Placed my order at 9:00 am (London time) Monday morning and had the order in my hands at 12:00 midday the Wednesday after. Three days from placing the order to my receiving it from London. On top of that, Hatton's was $165 cheaper (including shipping) than Klein's for the same order. Granted, Peco is made in the UK so there aren't the added on import costs that someone outside of the UK needs to take into account.

    If you want Midwest Cork Roadbed then Midwestproducts in Indiana I think. It took 4 days from the time I placed the order to my receiving it and at a comparable cost.

    If you want electronics (LED's, resistors, switches etc) Allelectronics in California. 4 days from placing my orders (numerous) from the time of placing the order to my receiving it.

    For paint, and from memory, I received an order from Tru Color (Arizona) in 4 or 5 days as well.

    All of my orders, except the Hatton's order obviously, were shipped USPS standard mail so the only difference between these companies is the time it takes them to process the order and where the company is located. Klein's is a 5 hour drive from me, California, Indiana, Arizona and London are a bit further away.

    I have used other companies in the past for scenery items, Arizona Rock and Scenic Express for example. Both those companies processed and delivered my orders within 5 to 7 days from memory.

    Quote Originally Posted by tootnkumin View Post
    They give us out here a 10-14 day to Port of Entry. After that it's in Ausposts or some god's hands. As I mentioned first ever to get to my place on a Monday. Usual story is if it lands Monday or Tues, should get here Thurs or Fri. If it misses Fri, won't be seen till at the earliest Tues. Usual PoE is Sydney. Several times have come through Brisbane, but still take as long to get from there (an hour away) as Sydney.
    I remember when I was getting packages from Melbourne (from my mother) it used to take around 10 to 14 days for them to arrive using AusPost then USPS here. One of the things that slows international shipping is (as you mentioned) the customs side of things. I don't remember what it was I ordered at one point but it was an international order and it got held up at the port of entry with customs here for 24 or so hours.

    There are two distinct things here though, the processing times and the shipping times. Shipping times are obviously going to vary depending on the shipper used and the type of shipping method paid for. Here is a very good example in fact:

    At 7:42 pm (1942 hr) last night, I ordered an IPhone Docking Station (for my wife) from B&H Photo in New York City. If I had of used the "free standard shipping method" I would have the package in 5 - 7 days (USPS) I choose a UPS delivery and will have the package on Thursday. The UPS cost more obviously but that was my choice. How do I know when I will receive the order? B&H shipped it first thing this morning, less than 24 hours after receiving it.
    Cheers,

    Tony
    (aka wombat457)

    "...knowing what to do is one thing, being able to do it is another..."

    http://www.modelrailroadforums.com/f...Indoor-N-Scale

  8. Default

    I probably walk in the brick & mortar MB Klein store about 3 times a year when I am in town for the Timonium Train show. During 2012, 2013, 2014 and 2015, there was usually quite a few staff there on show days to assist customers and business would be fairly brisk. I noticed starting in 2016 the staff was thinned down by half or less and I would have to wait a long time just to get someone to retrieve items from the stock room for me. For those who have never been there, they have several computer kiosks that you can look up items not on the shelf, and write them on a small form. My wife actually got really mad about how long it was taking and stopped going in the shop the last couple of times we were there and would just wait in the car for me.

    Now I don't know if what I saw visibly has anything to do with the turn around times of shipping items ordered online, but it may very well be MBK has cut their staff back and therefore with fewer people it takes longer to get orders packaged and shipped. No way to know for sure.

    Regardless, I still get good service and I'm not in a hurry to get my parcel, as long as they get it out within the expected 3 or 4 days max, I'm not bothered much, as long as I get the parcel within a week I'm fine with that.
    Last edited by riogrande; 11-08-2017 at 05:18 AM.

  9. Default

    My order arrived today, exactly one week from the day on which I received the notice of shipment. That's a couple of days fast. Normally I expect such deliveries on about the ninth day.
    Crandell

  10. #70

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    Put an order in with them at 8:48 am on the 6th, because they were the only place I could the specific paint color I wanted, and still waiting for the shipping notice.
    Cheers,

    Tony
    (aka wombat457)

    "...knowing what to do is one thing, being able to do it is another..."

    http://www.modelrailroadforums.com/f...Indoor-N-Scale

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