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Thread: Since when did M.B. Klein become so slow?

  1. #1

    Default Since when did M.B. Klein become so slow?

    I placed an order early Monday morning and they still have not shipped it...what gives??? This is pretty unusual for them but I find there are complaints of this all over the web now. Anyone else had issues recently?

  2. #2

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    I just received an order the other day. 4 working days from Maryland to Montana. It did take two days from when I put the order in until it was shipped. I think the slow down is getting orders put together to be shipped.
    ................................ Chet


    Video - Switching in Churchill - https://www.youtube.com/watch?v=YR-tYl9fd9s
    VIDEO Tour of the layout - https://www.youtube.com/watch?v=qiNqrkq9xYY
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  3. Default

    My orders over the years have shipped by the third day, typically, so maybe not hugely unusual.
    Crandell

  4. #4

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    Normally, it takes MBK two days to process, then two to four days for the shipment to go through the post office. I don't think that is unusual either. Some times they are real quick, and at peak season, they are slower.
    I survived the Penn Central

  5. Default

    I placed an order early Monday morning and they still have not shipped it...what gives??? This is pretty unusual for them but I find there are complaints of this all over the web now. Anyone else had issues recently?
    Probably nothing gives. It actually isn't all that unusual for items to occasionally take 3 days although 2 days is closer to the norm as mentioned above.

    BTW, where are all these complaints all over the web? You know, MBK just shrunk their walk-in store to 1/3rd of the size it was a year ago because online sales are so brisk. Of course if you are not happy, there are other vendors out there.

    I've been using MBK for a good 15 years and never felt the need to walk away; their service, on the average, has been very good.
    Last edited by riogrande; 10-12-2017 at 08:41 AM.

  6. #6

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    If ya need it sooner, order it sooner and pay for overnight delivery.
    Ken
    When ya absolutely positively need model railroad fun, choose the D&J Railroad.


    Visit the progress of the construction of the D&J Railroad at:
    http://www.modelrailroadforums.com/f...-From-Scratch]

  7. #7

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    "Of course I needed it yesterday! If I needed it today, I'd order it tomorrow!"
    I don't suffer from insanity; I enjoy every minute of it.
    -----------------------------------------------------------------
    If the women don't find ya handsome, they should at least find ya handy! Red Green
    http://theworldasiseeit-flyboy2610.b...-i-see-it.html

  8. #8

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    Quote Originally Posted by TexasAndy View Post
    I placed an order early Monday morning and they still have not shipped it...what gives??? This is pretty unusual for them but I find there are complaints of this all over the web now. Anyone else had issues recently?
    Absolutely. I placed an order Monday week ago with Kliens and didn't get it until last Tuesday. I am only a 5 hour drive from them as well. This has been an on going problem with Klein's for the past year, year and a half and when confronted about it, they only come up with excuses and it gets worse and worse.

    Here is something to thin about - on the same evening that I placed my order with Klein's I placed two other orders, one with Mid West Model Railroads and one with All Electronics Corp. I received BOTH those orders BEFORE my Klein's order had been processed. A day later I placed another three orders, one with All Electronics, one with Digikey and one with a company in THAILAND (half way around the world. I received ALL 3 of those orders before I got my Klein's order.

    Now for something very interesting - Klein's "claim that an order has been shipped". That is a complete deception! The last three orders I placed with Klein's got me the "Your Order HAS been shipped" email. Apparently Klein's believes that putting a label on a box constitutes the order being shipped. Why, because when I finally get the Tracking Number for the order they have ALL shown that the items had NOT been shipped until the day AFTER Klein's claims it was shipped. Bottom line - don't believe a thing Klein's tells you.

    Klein's claims it can take up to 3 days to process an order - why? Ask them and they won't tell you OR come up with some pathetic excuse. What it boils down to is incompetence, laziness on the part of the processing people or most likely because they don't care when your order goes out, they have YOUR money. I'll bet my bottom dollar, if THEY didn't get paid until the customer got their order, orders would all of a sudden be going out within 24 hours, like they used to.

    Chet mentioned the problem being with the processing and I agree. Last time I was physically IN their shop it took them 1/2 an hour to find and get me an engine from their ware house or stock room or whatever they call it while I was left waiting. an you imagine what they do, or won't do, when the customer ISN'T in the shop. That reeks of incompetence or being ridiculously unorganized.

    I am so fed up with their indifferent attitude, all of my purchase are going to be from Mid West or from a Hobby Shop (Hutton's) in London (UK). Both will process and deliver my order's much quicker than Klein's will.

    By the way, I USED to support Klein's and have only dealt with them since being in this hobby; however, I am so fed up with their indifferent attitude, all of my purchase are going to be from Mid West or from a Hobby Shop (Hutton's) in London (UK). Both will process and deliver my order's much quicker than Klein's will.
    Cheers,

    Tony
    (aka wombat457)

    "...knowing what to do is one thing, being able to do it is another..."

    http://www.modelrailroadforums.com/f...Indoor-N-Scale

  9. #9

    Default

    Quote Originally Posted by wombat457 View Post
    Absolutely. I placed an order Monday week ago with Kliens and didn't get it until last Tuesday. I am only a 5 hour drive from them as well. This has been an on going problem with Klein's for the past year, year and a half and when confronted about it, they only come up with excuses and it gets worse and worse.

    Here is something to thin about - on the same evening that I placed my order with Klein's I placed two other orders, one with Mid West Model Railroads and one with All Electronics Corp. I received BOTH those orders BEFORE my Klein's order had been processed. A day later I placed another three orders, one with All Electronics, one with Digikey and one with a company in THAILAND (half way around the world. I received ALL 3 of those orders before I got my Klein's order.

    Now for something very interesting - Klein's "claim that an order has been shipped". That is a complete deception! The last three orders I placed with Klein's got me the "Your Order HAS been shipped" email. Apparently Klein's believes that putting a label on a box constitutes the order being shipped. Why, because when I finally get the Tracking Number for the order they have ALL shown that the items had NOT been shipped until the day AFTER Klein's claims it was shipped. Bottom line - don't believe a thing Klein's tells you.

    Klein's claims it can take up to 3 days to process an order - why? Ask them and they won't tell you OR come up with some pathetic excuse. What it boils down to is incompetence, laziness on the part of the processing people or most likely because they don't care when your order goes out, they have YOUR money. I'll bet my bottom dollar, if THEY didn't get paid until the customer got their order, orders would all of a sudden be going out within 24 hours, like they used to.

    Chet mentioned the problem being with the processing and I agree. Last time I was physically IN their shop it took them 1/2 an hour to find and get me an engine from their ware house or stock room or whatever they call it while I was left waiting. an you imagine what they do, or won't do, when the customer ISN'T in the shop. That reeks of incompetence or being ridiculously unorganized.

    I am so fed up with their indifferent attitude, all of my purchase are going to be from Mid West or from a Hobby Shop (Hutton's) in London (UK). Both will process and deliver my order's much quicker than Klein's will.

    By the way, I USED to support Klein's and have only dealt with them since being in this hobby; however, I am so fed up with their indifferent attitude, all of my purchase are going to be from Mid West or from a Hobby Shop (Hutton's) in London (UK). Both will process and deliver my order's much quicker than Klein's will.
    As of last night they still have not shipped the order. I emailed them with their very convoluted help ticket system so we shall see if and what they respond with. I have been in and around retail for most of my adult life either on the sales side or on the vendor side which is where I am now and I don't think its incompetence or laziness. I think it is their inventory I think they sold the stuff and didn't have it which means their system is not as accurate as they claim. This explains much because I have seen retailers do this before they are "speculating" on when product will arrive and update their system as if they have it. In essence they are "floating" your money in the hopes the product arrives in a timely manner so they can ship it out. I wouldn't really have a problem with this if they let you know up front this was going to be the case but implying they have it when they obviously don't is dishonest.

  10. #10

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    Quote Originally Posted by D&J RailRoad View Post
    If ya need it sooner, order it sooner and pay for overnight delivery.
    That's not the point I expect timely service just like everyone else. This is 2017 it should not take an online seller 4 business days to process an order.

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