Boris
Beach Bum
Their new webpage is so badly designed and the user-interface is so bad that I find that after trying to navigate through and trying to actually find things that I want to order from their new webpage is so time-consuming, tedious and frustrating that it’s not worth using anymore.
My last four orders with them, all placed within 3 days of each other, took between 6 to 9 days to process, not ship just process. 4 or 5 emails asking them for info regarding the orders completely ignored, and a request to be notified of when an item was back in stock also ignored.
Guys: Concerning Kleins, Their new web site makes Walthers website look good. Especially, when searching for new products. However, if you are specifically seeking a specific product, the search filters take you right to what you are looking for. Service performance, has improved, last order processed in two days, and shipped. I opted for USPS Priority Mail, and the PO added a day to the transit time. In all, order Sunday night, product in hand Noon Friday.
Meanwhile, the previous Friday, I ordered six packs of coal loads from a company called Hobbylinc, in Georgia. I still don't have them, They did not even begin to process the order until they had received payment from paypal, and did not ship until this past Friday. Tracking indicates delivery Monday. If that happens it will be 11 days for six identical packages, cost of $43 including shipping. Not exactly pleased with them either, but they had something none of the usual's had.