Yesterday I received a BLI product and right out of the box pieces are broken off. I sent an email asking them how they planned to fix it and did not receive a reply. Business etiquette requires all messages be returned no more than one business day. As it was getting later in the day I tried to call several times but the calls were not answered. The last call received a message stating they were closed even though it was during published business hours. I will not buy another BLI product and will give them bad press at every opportunity due to the poor response. I believe very strongly that it's not if you have an issue with a company but how quickly and effectively they handle it that determines their integrity. BLI has failed miserably in this regard.