Avoid using FedEx if importing to Canada

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#1
To all the Canadians, myself included ..... when buying or importing stuff from the USA...avoid using FedEx!!!!!

Use the US postal service or UPS but do not use FedEx to get your stuff shipped to Canada from the US. FedEx, especially FedEx Canada is not the fast,efficient service it was 20 years ago.

I’ve had a package from Trainworld of $330. stuck in the FedEx warehouse in Montreal for 5 days because they claim they need a power-of-attorney to clear it through customs....the first time I’ve ever had that happen in over 20 years. You’ve been warned.
 
#2
Any courier service including FedEx and UPS sucks internationally with extra brokerage charges on top of everything.

USPS parcel service is really the best option if you can get it in my experience.
 
#3
FedEx used to be awesome...fast,efficient and customer oriented....guess that all changed when they lost Tom Hanks. As for postal service...US postal service has always been good, unfortunately things can go south a bit when Canada Post gets their hands on the package....I’ve had a couple of things disappear into the ozone with them also.
 

wombat457

Well-Known Member
Staff member
#4
Fed_Ex is deplorable, unreliable, slow, over priced and 100% disjointed. I don't know about their service to or from Canada or Internationally general but US Domestic is pathetic! The VERY best international service for reliability, speed/efficiency and price I have found is DHL hands down.

As for USPS, I'd take them over FedEx but like any governmental department are about as reliable as well.

Everything I have received UPS has been good and have not (so far) had anything damaged or go astray BUT, that is where I live. Someone who lives on the other side of the country or internationally might have a different experience with them as well.
 
#5
I have had a few things shipped to Canada from the US. UPS has crazy brokerage fees. FedEx brokerage fees are included in the air shipping. Ground I don’t believe it is. I prefer FedEx from my experience. USPS and Canada Post I have had good results as well. I just priced out shipping a small package from Toronto to Georgia through Canada Post/USPS and it was $23 CDN, quite pricey.
 

Greg@mnrr

Section Hand
#6
I've had good service from all the carriers. It think the quality of service depends a lot on the local management and their staff. In fact the USPS carrier once brought our trash can up from the road when he delivered a package for me and always places the packages out of sight and out of the weather on the front porch.

Thanks.

Greg
 

wombat457

Well-Known Member
Staff member
#7
It think the quality of service depends a lot on the local management and their staff.
Couldn't agree more with that statement. Our UPS guy is great while our USPS guy is a total a-hole, Fedex Ground are idiots and apathetic and nothing more than contractors, Fedex Express on the other hand is good. I actually raised an issue with our Fedex Express guy and he grimaced and said that ground was completely different and it's own operation just with the Fedex name.
 
#8
FedEx used to be awesome...fast,efficient and customer oriented....guess that all changed when they lost Tom Hanks. As for postal service...US postal service has always been good, unfortunately things can go south a bit when Canada Post gets their hands on the package....I’ve had a couple of things disappear into the ozone with them also.
Wilson!!!!
 



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